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TERMS & CONDITIONS
PRIVACY POLICY
Last Updated: 06/27/2026
Welcome to Genevora.
At Genevora, we respect and protect the privacy of our users. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following information:
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First and last name
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Shipping and billing address
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Email address
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Payment information processed through Stripe
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Technical information related to the use of our website
2. How We Use Your Information
We use your information to:
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Process orders
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Manage payments
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Arrange shipments
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Respond to customer inquiries
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Comply with legal obligations
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Improve our services
3. Payment Processing
Payments are securely processed through Stripe. We do not store complete credit card information.
4. Third-Party Service Providers
We may share necessary information with third-party providers in order to deliver our services, including:
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Stripe (payment processing)
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Zendrop (order fulfillment and shipping)
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Wix (website hosting and store management)
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with applicable legal obligations.
6. Your Rights
Users located in the European Union have the right to:
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Access their personal data
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Correct inaccurate data
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Request deletion of their data
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Restrict or object to data processing
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Request data portability
These rights are granted under the General Data Protection Regulation (GDPR).
7. Contact
For any privacy-related questions, please contact:
Email: genevoraespana@gmail.com
TERMS AND CONDITIONS
Last Updated: 06/27/2026
By accessing and using Genevora, you agree to the following Terms and Conditions.
1. General Information
Genevora operates as an online store serving customers in Spain, the European Union, and other countries where shipping services are available.
2. Products
We strive to display our products as accurately as possible. However, colors and product details may vary slightly depending on the user's device and screen settings.
3. Orders
All orders are subject to availability and acceptance.
We reserve the right to cancel any order in cases of pricing errors, suspected fraud, or product availability issues.
4. Pricing
All prices are displayed in Euros (€).
Prices may change without prior notice.
5. Payments
We accept payments securely processed through Stripe.
All transactions are handled through secure payment platforms.
6. Shipping
Orders are processed and shipped through our logistics partners and suppliers.
Estimated delivery time is 3–8 business days.
Delivery times are estimates only and may vary due to circumstances beyond Genevora's control.
7. Limitation of Liability
Genevora shall not be held responsible for delays caused by carriers, customs procedures, weather conditions, or other circumstances beyond our reasonable control.
8. Contact
For any questions or concerns, please contact:
Email: genevoraespana@gmail.com
SHIPPING POLICY
Last Updated: 06/27/2026
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Delivery Time
The estimated delivery time is 3–8 business days.
Delivery times may vary depending on the customer's location and exceptional circumstances beyond our control.
Tracking Information
When available, tracking information will be sent to the email address provided during checkout.
Delivery Issues
If you have not received your order within the estimated timeframe, please contact us at:
REFUNDS AND RETURNS POLICY
Last Updated: 06/27/2026
Right of Withdrawal
Customers located in the European Union have the right to withdraw from their purchase within 14 calendar days of receiving their order, in accordance with applicable consumer protection laws.
Return Conditions
To be eligible for a return:
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The product must be unused.
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The product must be returned in its original packaging.
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The product must be in resalable condition.
Non-Eligible Products
Returns will not be accepted for products that are:
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Customized or personalized
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Used
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Damaged due to misuse
Refunds
Once the returned item has been received and inspected, we will notify the customer of the outcome.
If approved, the refund will be issued through the original payment method used for the purchase.
Contact
To initiate a return request, please contact:
CONTACT
NEED HELP?
We are available to assist with any questions regarding orders, shipping, or returns.
Email: genevoraespana@gmail.com
Customer Support Hours:
Monday to Friday
09:00 AM – 06:00 PM (CET)