SHIPPING & RETURNS

SHIPPING POLICY
 

We process orders within 1 to 3 business days after payment confirmation.

Once an order has been shipped, the estimated delivery time is 3 to 8 business days, depending on the destination and the logistics conditions of the shipping carrier.

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All orders include tracking information when available. The tracking number will be sent to the email address provided during checkout.

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While we strive to meet the estimated delivery times, occasional delays may occur due to circumstances beyond our control, such as weather conditions, customs procedures, high logistics demand, or carrier-related issues.

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If you have any questions regarding your shipment, you may contact our customer support team.

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RETURNS AND EXCHANGES POLICY

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Customer satisfaction is our top priority.

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If you receive a defective, damaged, or incorrect product, you may contact us within 14 days of receiving your order to request a resolution.

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To initiate a return or refund request, please send us an email including your order number and a description of the issue. In some cases, we may request photographs to verify the claim.

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Once the request has been approved, the refund will be processed using the same payment method used for the original purchase.

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Returns will not be accepted for products that have been used, damaged due to improper use, or are not in their original condition.

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We reserve the right to reject requests that do not comply with the conditions described in this policy.